free shipping on all orders over $75

Frequently Asked Questions

Got a burning question? Check out our top FAQs below:

Shipping & Delivery

Where is my order?

You should receive an email with a tracking number when your order has been sent. Copy this tracking number and enter it at this address to track it: https://auspost.com.au/mypost/track/#/search

What are your postage costs?

Orders over $75 are posted for free. Orders under $75 attract a $8 postage charge.

Can I have my order express posted?

Yes, simply select the $12 express post option.

Do you ship internationally?

Sure, just email info@plasticfreeme.com.au for a quote

How long to receive my order?

Orders are packed and sent usually the same or next business day from the Gold Coast, Queensland. When your order is sent you will receive an email with a tracking number. From there it’s up to Australia Post to deliver, it could be anywhere from three business days to 11 business days, depending on where you’re located. Check out the Aus Post delivery times estimator here: https://auspost.com.au/service-updates/domestic-delivery-times

I made a mistake with my address, can it be changed?

Yes but you need to let us know right away by emailing info@plasticfreeme.com.au Once an item is posted we may be unable to re-route it.

Are your orders packaged sustainably?

Yes, all orders are packed in recyclable or compostable packaging.

My order has not arrived, what now?

Copy your tracking number and paste it into the Aus Post parcel tracker to see where it’s at  https://auspost.com.au/mypost/track/#/search if you still need assistance email us at info@plasticfreeme.com.au

About Plastic Free Me

Is Plastic Free Me an Australian company?

Yes, Plastic Free Me is Australian owned and operated, based on the Gold Coast.

Are your products made in Australia?

Some are, some are made elsewhere, eg China. Please see the Additional Information tab on the relevant product page for details.

Payment

What payment methods do you accept?

We accept PayPal and credit card.

I have a question not covered here, how can I contact Plastic Free Me?
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